
All you need to know during your stay
In order to save the environment and reduce the number of printed materials in the room, we have chosen to have a digital version of our hotel information. We hope that, whatever the reason for your visit, you will enjoy our environment, food and care. We are here for you if you need our help.
Hotel information A-Z
Here we have collected the most frequently asked questions to make your hotel experience as enjoyable as possible. Use our handy filtering tool to quickly find answers from A-Z. Can’t find the answer to your question? Contact us on tel: +46 (0)31-726 25 00.
| Post Content | Post Taxonomies |
|---|---|
|
Universal adapters can be borrowed at the reception.
|
a-f-en |
|
When you visit the Art Garden Spa, we ask you to leave your mobile phone in your room or in the locker to relax as much as possible. For your sake, but also for the sake of other guests. Please note that alcohol is not allowed at Art Garden Spa during your spa stay. The age limit at the spa and in the gym is 15 years. During the holiday weeks we welcome children under 15 years at the spa, see more info on our website. Deviations in opening hours may occur depending on the season. Please contact the reception for further information. Welcome to enter an oasis that opens all your senses! |
a-f-en |
|
If you want an extra blanket, you can borrow one from reception. |
a-f-en |
|
Breakfast is served in our restaurant and is always included when staying with us. If you want breakfast earlier than the regular opening hours, please contact the reception before 9.30 pm, and we will arrange a breakfast bag for you. Seasonal deviations may occur. |
a-f-en |
|
If you stay with us Monday-Thursday, we recommend our popular “evening meal” at a very favorable price. In our hotel shop we offer a range of refreshments, food and toiletries. You can quickly connect to our wireless network anywhere in your house. If you would like to take advantage of our loyalty program, Lotus Member or our affordable all-inclusive solutions for your business travel, please do not hesitate to contact our reception for more information. You can also read more at www.lotusmember.se |
a-f-en |
|
You can use the room until 10 am when you are attending a conference. 11 am applies to other guests. If you wish to stay longer, please contact the hotel reception to see if we can offer a later check-out time. |
a-f-en |
|
Kettles are available in all hotel rooms. If you need anything, please contact the reception. |
a-f-en |
|
You can find it on the 2nd floor. If the conference service is unmanned – please contact the hotel reception. |
a-f-en |
|
We accept the following credit cards: American Express, Eurocard, Diners Club, Master Card and VISA. |
a-f-en |
|
We offer alternative cushions if you want a variation in hardness and size. Please let us know as soon as possible so we can meet your wishes. Some of the pillows are also available for sale if you wish to buy them to take home. |
a-f-en |
|
In case of emergency, call SOS, dial 0 for the outgoing line and 112, or contact the reception. |
a-f-en |
|
We have a number of rooms where it is possible to stay with your dog. For this there is a one-time fee of SEK 300. |
a-f-en |
|
Contact the reception at +46 31 726 25 00, or dial 112 for SOS alarm. |
a-f-en |
|
Once again, we want to thank you for choosing us. By choosing a Nordic Swan Ecolabeled hotel, you have actively contributed to reducing our overall environmental impact. We at Arken Hotel & Art Garden Spa strive to actively reduce our environmental impact as much as possible by, among other things, reducing our electricity and water consumption, buying eco-labeled consumables and sorting and recycling. We work with a clear goal that includes all departments and we have measurable goals that are followed up and documented. This means that all soap and shampoo is ecolabeled. All detergents, dishwashing liquid and paper are 100% eco-labeled. As much as possible of all the food we serve is locally produced and eco-labeled. As a conference guest with us, you write your notes on eco-labeled notepads, use Nordic Swan Ecolabeled whiteboard pens, paper and electricity. You help a little extra if you use the same coffee cup during the day. We have our own wind turbine that provides us with electricity. And best of all, it’s not just us, but also our sister hotels Hôtel Eggers and Varbergs Stadshotell & Asia Spa. All our beds are Nordic Swan Ecolabeled and our bed linen is organic, so you can sleep with a clear conscience! As an overnight guest, you help us by using the towel an extra day, turning off the light and turning off the TV when you leave the room. On our breakfast buffet you will find many organic and labeled options. Many of our fruits and vegetables are labeled or organic. All our coffee is UTZ-certified and Kravmärkt. Most of our teas are Fair Trade labeled. Thank you again for your help with our joint environmental work! |
a-f-en |
|
We offer two different gyms. Indoors you will find a complete gym with exercise equipment from Italian Technogym. Free to use for spa and hotel guests. Please contact the reception for information on current opening hours. If you prefer to work out outdoors, we also have a natural gym that can be used whenever you want. Here you can exercise your whole body in stations with different weights. |
g-l-en |
|
A hairdryer is available in the wardrobe of the hotel room. |
g-l-en |
|
A high chair is available in the restaurant and a changing table is available in the disabled toilet on level 1. |
g-l-en |
|
In our hotel shop you can buy newspapers, sweets, crisps, soft drinks, mineral water, sandwiches and toiletries. There are also games to borrow. If you have forgotten something, a small supply of free toiletries such as razor/shaving cream, toothbrush/toothpaste, shower cap and comb is available at the hotel reception. The reception bar serves a small selection of drinks. |
g-l-en |
|
Our cold tap water is perfectly drinkable. A water machine is available free of charge at the reception. Ice is available at the bar. |
g-l-en |
|
Ironing facilities are available on the 3rd floor 24 hours a day. There is also an ironing board/iron to borrow if desired. For further information please contact the reception. |
g-l-en |
|
Please leave your laundry in the special laundry bag located in the wardrobe of your hotel room before 8 am Monday-Thursday, you will receive your laundry at 12 pm the next day. If you wish, you can get your laundry back the same day. Please remember to fill in the form and bring it to the reception. Example of prices for washing and ironing a shirt: 110 SEK. For dry cleaning, contact the reception for information on price and delivery time. |
g-l-en |
|
Our lobby menu is served every day in the lobby. There is also a bar serving various drinks. |
g-l-en |
|
Forgotten effects are kept for three months. Toiletries, underwear, food and drinks are not kept. |
g-l-en |
|
Luggage storage is available free of charge at the reception 24 hours a day. The room is locked but unattended. There is a surveillance camera. However, we are not responsible for checked-in luggage. |
g-l-en |
|
Luggage storage is available free of charge at the reception 24 hours a day. The room is locked but unattended. There is a surveillance camera. However, we are not responsible for checked-in luggage. |
g-l-en |
|
All hotel rooms have a main switch that must be turned on to provide electricity to the room. |
m-r-en |
|
Try our comfortable massage chairs that are located in the hotel. They are free for our guests. |
m-r-en |
|
A few different models of mobile phone chargers are available to borrow at the reception if needed. |
m-r-en |
|
Morning/evening newspapers and magazines are available in the lobby and bar, and in the breakfast room. |
m-r-en |
|
We have our own padel court down in our garden. Book time at the hotel reception or at matchi.se. One hour costs 400 SEK As a guest you can borrow rackets and balls for free. |
m-r-en |
|
As a guest with us, you park freely in our own parking lot. There is space for a total of 500 cars. We also offer 36 spaces reserved for electric cars. The cost is 3.50/kw. |
m-r-en |
|
We do not have telephones in the room. If you need to make a call and do not have your own phone, you can borrow one from us while you are staying at the hotel. Please ask at the reception. |
m-r-en |
|
Outgoing mail can be left at the reception. |
m-r-en |
|
Available 24 hours a day, for a fee. Please contact our hotel reception. |
m-r-en |
|
You can reach it via the TV in your room. Ask at reception for current radio channels. |
m-r-en |
|
If you have forgotten your razor, you can pick it up free of charge at reception. |
m-r-en |
|
The hotel reception is staffed 24 hours a day. Call +46 31 726 25 00 if you want to get in touch with the reception. |
m-r-en |
|
With your help, we can become better at recycling! Please put what you want to recycle on the desk and the staff will take care of it. It can be paper, cardboard, glass, cans, plastic, or batteries. |
m-r-en |
|
With us, you can enjoy a fantastic breakfast buffet every day and lunch Monday-Friday. Treat yourself to brunch on weekends, or why not complete your stay with a dinner from our à la carte menu? On our bistro menu you will find dishes such as salads and burgers. Of course with vegetarian options. Contact the reception for opening hours. |
m-r-en |
|
When you stay with us, you can order food from the bistro menu to your hotel room every day from 4-10 pm, for an extra fee of 95 SEK. See separate menu below. To order, contact the reception on tel +46 31 726 25 00. It is also possible to order from our lobby bar and bring food and drinks up to your room at no extra cost. |
m-r-en |
|
We take security very seriously and our premium certification through Safehotels is clear proof that we maintain the highest possible level of security. When you leave the room, make sure that the room is locked. If you lose or accidentally lock your card, please contact the hotel reception. Due to the risk of theft, our staff are not allowed to open your room. For the storage of valuables, please contact the hotel reception. The hotel has elaborate and approved storage options, some rooms have a safety box. |
s-z-en |
|
You will find saunas at Art Garden Spa. We offer a varied selection, both indoor and outdoor. Age limit is 15 years. Deviations in opening hours may occur depending on the season. Please contact the reception for more information. |
s-z-en |
|
The kit can be picked up at the reception. |
s-z-en |
|
We have a shoe shine machine on the 1st floor, near the reception. |
s-z-en |
|
Slippers can be collected from reception if you wish. |
s-z-en |
|
We are a non-smoking hotel. Violation will be charged with a cleanup fee of 1500 SEK. Smoking is only allowed in the smokehouse outside the hotel entrance. |
s-z-en |
|
The hotel has a large spa area – Art Garden Spa. To access it, you need a separate entrance fee, or you can book one of our spa packages that include a spa. |
s-z-en |
|
Reception will be happy to help with taxi bookings and prices. |
s-z-en |
|
The reception will be happy to help with booking/rebooking hotels, trains, flights, etc. |
s-z-en |
|
If you have forgotten something, a small supply of free toiletries such as razor/shaving cream, toothbrush/toothpaste, shower cap and comb is available at the hotel reception. Our kiosk sells deodorant, hairspray, shampoo, etc. |
s-z-en |
|
If you have forgotten something, a small supply of free toiletries such as razor/shaving cream, toothbrush/toothpaste, shower cap and comb is available at the hotel reception. |
s-z-en |
|
Our towels and bed linen are made from organic cotton. Thank you for helping us to reduce our environmental impact. If you plan to use your towel again the next day, please hang it up. If you want a new towel, put the old one on the floor. |
s-z-en |
|
The hotel has the following TV channels: SVT 1, SVT 2, TV3, TV4, Kanal 5, TV6, Kanal 7, SVT24/Barnkanalen, NRK1, DR1, Animal Planet, Discovery HD, Eurosport, BBC World News, and RTL (subject to change). |
s-z-en |
|
If you would like a wake-up call, please contact the reception. |
s-z-en |
|
Available for loan in the activity locker at the reception. |
s-z-en |
|
Our cold tap water is perfectly drinkable. |
s-z-en |
|
We offer wireless internet throughout the site. You will find the password in your key folder. Wired broadband is also available in the majority of our conference rooms. There is also a guest computer in our lobby. Printing is available, contact the reception for more information. |
s-z-en |
| Post Content | Post Taxonomies |
|---|---|
|
Universal adapters can be borrowed at the reception.
|
a-f-en |
|
When you visit the Art Garden Spa, we ask you to leave your mobile phone in your room or in the locker to relax as much as possible. For your sake, but also for the sake of other guests. Please note that alcohol is not allowed at Art Garden Spa during your spa stay. The age limit at the spa and in the gym is 15 years. During the holiday weeks we welcome children under 15 years at the spa, see more info on our website. Deviations in opening hours may occur depending on the season. Please contact the reception for further information. Welcome to enter an oasis that opens all your senses! |
a-f-en |
|
If you want an extra blanket, you can borrow one from reception. |
a-f-en |
|
Breakfast is served in our restaurant and is always included when staying with us. If you want breakfast earlier than the regular opening hours, please contact the reception before 9.30 pm, and we will arrange a breakfast bag for you. Seasonal deviations may occur. |
a-f-en |
|
If you stay with us Monday-Thursday, we recommend our popular “evening meal” at a very favorable price. In our hotel shop we offer a range of refreshments, food and toiletries. You can quickly connect to our wireless network anywhere in your house. If you would like to take advantage of our loyalty program, Lotus Member or our affordable all-inclusive solutions for your business travel, please do not hesitate to contact our reception for more information. You can also read more at www.lotusmember.se |
a-f-en |
|
You can use the room until 10 am when you are attending a conference. 11 am applies to other guests. If you wish to stay longer, please contact the hotel reception to see if we can offer a later check-out time. |
a-f-en |
|
Kettles are available in all hotel rooms. If you need anything, please contact the reception. |
a-f-en |
|
You can find it on the 2nd floor. If the conference service is unmanned – please contact the hotel reception. |
a-f-en |
|
We accept the following credit cards: American Express, Eurocard, Diners Club, Master Card and VISA. |
a-f-en |
|
We offer alternative cushions if you want a variation in hardness and size. Please let us know as soon as possible so we can meet your wishes. Some of the pillows are also available for sale if you wish to buy them to take home. |
a-f-en |
|
In case of emergency, call SOS, dial 0 for the outgoing line and 112, or contact the reception. |
a-f-en |
|
We have a number of rooms where it is possible to stay with your dog. For this there is a one-time fee of SEK 300. |
a-f-en |
|
Contact the reception at +46 31 726 25 00, or dial 112 for SOS alarm. |
a-f-en |
|
Once again, we want to thank you for choosing us. By choosing a Nordic Swan Ecolabeled hotel, you have actively contributed to reducing our overall environmental impact. We at Arken Hotel & Art Garden Spa strive to actively reduce our environmental impact as much as possible by, among other things, reducing our electricity and water consumption, buying eco-labeled consumables and sorting and recycling. We work with a clear goal that includes all departments and we have measurable goals that are followed up and documented. This means that all soap and shampoo is ecolabeled. All detergents, dishwashing liquid and paper are 100% eco-labeled. As much as possible of all the food we serve is locally produced and eco-labeled. As a conference guest with us, you write your notes on eco-labeled notepads, use Nordic Swan Ecolabeled whiteboard pens, paper and electricity. You help a little extra if you use the same coffee cup during the day. We have our own wind turbine that provides us with electricity. And best of all, it’s not just us, but also our sister hotels Hôtel Eggers and Varbergs Stadshotell & Asia Spa. All our beds are Nordic Swan Ecolabeled and our bed linen is organic, so you can sleep with a clear conscience! As an overnight guest, you help us by using the towel an extra day, turning off the light and turning off the TV when you leave the room. On our breakfast buffet you will find many organic and labeled options. Many of our fruits and vegetables are labeled or organic. All our coffee is UTZ-certified and Kravmärkt. Most of our teas are Fair Trade labeled. Thank you again for your help with our joint environmental work! |
a-f-en |
|
We offer two different gyms. Indoors you will find a complete gym with exercise equipment from Italian Technogym. Free to use for spa and hotel guests. Please contact the reception for information on current opening hours. If you prefer to work out outdoors, we also have a natural gym that can be used whenever you want. Here you can exercise your whole body in stations with different weights. |
g-l-en |
|
A hairdryer is available in the wardrobe of the hotel room. |
g-l-en |
|
A high chair is available in the restaurant and a changing table is available in the disabled toilet on level 1. |
g-l-en |
|
In our hotel shop you can buy newspapers, sweets, crisps, soft drinks, mineral water, sandwiches and toiletries. There are also games to borrow. If you have forgotten something, a small supply of free toiletries such as razor/shaving cream, toothbrush/toothpaste, shower cap and comb is available at the hotel reception. The reception bar serves a small selection of drinks. |
g-l-en |
|
Our cold tap water is perfectly drinkable. A water machine is available free of charge at the reception. Ice is available at the bar. |
g-l-en |
|
Ironing facilities are available on the 3rd floor 24 hours a day. There is also an ironing board/iron to borrow if desired. For further information please contact the reception. |
g-l-en |
|
Please leave your laundry in the special laundry bag located in the wardrobe of your hotel room before 8 am Monday-Thursday, you will receive your laundry at 12 pm the next day. If you wish, you can get your laundry back the same day. Please remember to fill in the form and bring it to the reception. Example of prices for washing and ironing a shirt: 110 SEK. For dry cleaning, contact the reception for information on price and delivery time. |
g-l-en |
|
Our lobby menu is served every day in the lobby. There is also a bar serving various drinks. |
g-l-en |
|
Forgotten effects are kept for three months. Toiletries, underwear, food and drinks are not kept. |
g-l-en |
|
Luggage storage is available free of charge at the reception 24 hours a day. The room is locked but unattended. There is a surveillance camera. However, we are not responsible for checked-in luggage. |
g-l-en |
|
Luggage storage is available free of charge at the reception 24 hours a day. The room is locked but unattended. There is a surveillance camera. However, we are not responsible for checked-in luggage. |
g-l-en |
|
All hotel rooms have a main switch that must be turned on to provide electricity to the room. |
m-r-en |
|
Try our comfortable massage chairs that are located in the hotel. They are free for our guests. |
m-r-en |
|
A few different models of mobile phone chargers are available to borrow at the reception if needed. |
m-r-en |
|
Morning/evening newspapers and magazines are available in the lobby and bar, and in the breakfast room. |
m-r-en |
|
We have our own padel court down in our garden. Book time at the hotel reception or at matchi.se. One hour costs 400 SEK As a guest you can borrow rackets and balls for free. |
m-r-en |
|
As a guest with us, you park freely in our own parking lot. There is space for a total of 500 cars. We also offer 36 spaces reserved for electric cars. The cost is 3.50/kw. |
m-r-en |
|
We do not have telephones in the room. If you need to make a call and do not have your own phone, you can borrow one from us while you are staying at the hotel. Please ask at the reception. |
m-r-en |
|
Outgoing mail can be left at the reception. |
m-r-en |
|
Available 24 hours a day, for a fee. Please contact our hotel reception. |
m-r-en |
|
You can reach it via the TV in your room. Ask at reception for current radio channels. |
m-r-en |
|
If you have forgotten your razor, you can pick it up free of charge at reception. |
m-r-en |
|
The hotel reception is staffed 24 hours a day. Call +46 31 726 25 00 if you want to get in touch with the reception. |
m-r-en |
|
With your help, we can become better at recycling! Please put what you want to recycle on the desk and the staff will take care of it. It can be paper, cardboard, glass, cans, plastic, or batteries. |
m-r-en |
|
With us, you can enjoy a fantastic breakfast buffet every day and lunch Monday-Friday. Treat yourself to brunch on weekends, or why not complete your stay with a dinner from our à la carte menu? On our bistro menu you will find dishes such as salads and burgers. Of course with vegetarian options. Contact the reception for opening hours. |
m-r-en |
|
When you stay with us, you can order food from the bistro menu to your hotel room every day from 4-10 pm, for an extra fee of 95 SEK. See separate menu below. To order, contact the reception on tel +46 31 726 25 00. It is also possible to order from our lobby bar and bring food and drinks up to your room at no extra cost. |
m-r-en |
|
We take security very seriously and our premium certification through Safehotels is clear proof that we maintain the highest possible level of security. When you leave the room, make sure that the room is locked. If you lose or accidentally lock your card, please contact the hotel reception. Due to the risk of theft, our staff are not allowed to open your room. For the storage of valuables, please contact the hotel reception. The hotel has elaborate and approved storage options, some rooms have a safety box. |
s-z-en |
|
You will find saunas at Art Garden Spa. We offer a varied selection, both indoor and outdoor. Age limit is 15 years. Deviations in opening hours may occur depending on the season. Please contact the reception for more information. |
s-z-en |
|
The kit can be picked up at the reception. |
s-z-en |
|
We have a shoe shine machine on the 1st floor, near the reception. |
s-z-en |
|
Slippers can be collected from reception if you wish. |
s-z-en |
|
We are a non-smoking hotel. Violation will be charged with a cleanup fee of 1500 SEK. Smoking is only allowed in the smokehouse outside the hotel entrance. |
s-z-en |
|
The hotel has a large spa area – Art Garden Spa. To access it, you need a separate entrance fee, or you can book one of our spa packages that include a spa. |
s-z-en |
|
Reception will be happy to help with taxi bookings and prices. |
s-z-en |
|
The reception will be happy to help with booking/rebooking hotels, trains, flights, etc. |
s-z-en |
|
If you have forgotten something, a small supply of free toiletries such as razor/shaving cream, toothbrush/toothpaste, shower cap and comb is available at the hotel reception. Our kiosk sells deodorant, hairspray, shampoo, etc. |
s-z-en |
|
If you have forgotten something, a small supply of free toiletries such as razor/shaving cream, toothbrush/toothpaste, shower cap and comb is available at the hotel reception. |
s-z-en |
|
Our towels and bed linen are made from organic cotton. Thank you for helping us to reduce our environmental impact. If you plan to use your towel again the next day, please hang it up. If you want a new towel, put the old one on the floor. |
s-z-en |
|
The hotel has the following TV channels: SVT 1, SVT 2, TV3, TV4, Kanal 5, TV6, Kanal 7, SVT24/Barnkanalen, NRK1, DR1, Animal Planet, Discovery HD, Eurosport, BBC World News, and RTL (subject to change). |
s-z-en |
|
If you would like a wake-up call, please contact the reception. |
s-z-en |
|
Available for loan in the activity locker at the reception. |
s-z-en |
|
Our cold tap water is perfectly drinkable. |
s-z-en |
|
We offer wireless internet throughout the site. You will find the password in your key folder. Wired broadband is also available in the majority of our conference rooms. There is also a guest computer in our lobby. Printing is available, contact the reception for more information. |
s-z-en |
Do you have further questions? – please contact us
Telephone number to the reception: +46 (0)31-726 25 00
